Legal · Effective September 26, 2026

Privacy notice

Perspective Works provides managed property presentations, Agent Pages, public and private Home Guides and a property-specific AI assistant. This notice explains the information we handle when you visit our pages, submit an enquiry, use Home Guide or Property Concierge, activate private buyer access, or use a protected agent or staff workspace.

Information we collect

Depending on your interaction, we may collect contact and enquiry details; account, professional identity and brokerage information; submitted property documents and media; review decisions and approvals; Home Guide or Concierge questions and responses; an email supplied by a buyer when they activate private Home Guide access; session, browser, referral and security information; and a protected hash derived from an IP address. Our application database does not intentionally retain raw IP addresses.

Why we use it

We use information to authenticate users; prepare, review and publish authorized property experiences; provide controlled private Home Guide access; route enquiries to the identified agent and brokerage; answer property-specific questions; prevent abuse; provide support and workflow notifications; maintain source, rights and approval evidence; and meet legal obligations.

Agents and brokerages

Perspective Works is a technology and managed-presentation service, not a real estate brokerage. The agent and brokerage identified on a page are responsible for their real estate services and their own records. Perspective Works may process listing material for them while separately administering its own accounts, security and service operations.

AI-assisted processing

AI-assisted tools may help extract candidate information, organize presentation content and answer Home Guide or Concierge questions from the approved property record available to that visitor. Before an answer request, the server removes property information above the visitor’s access level. Contact details, buyer access email, account credentials and access tokens are not included in the AI answer request. Candidate facts and buyer-facing material remain subject to managed review.

Perspective Works currently uses Anthropic’s commercial API for these functions. Anthropic states that standard commercial API inputs and outputs are not used to train its models unless the customer opts in and are normally deleted from its systems within 30 days, subject to its stated legal, safety and service exceptions. The service should be treated as operating under that standard retention unless Perspective Works expressly confirms a shorter or zero-retention arrangement. Do not place government identifiers, banking, health, access-code, agreement or other sensitive information in Home Guide, Concierge or a general enquiry.

Sharing and processing locations

We disclose information only as needed to the identified agent and brokerage, authorized personnel and service providers supporting hosting, authentication, communications, AI processing, analytics, location research and service security, or where law permits or requires it. Current providers include Cloudflare, WorkOS, Resend, Anthropic, Google Analytics, Google Tag Manager and Google Places. Providers receive information needed for their function and may process it outside Canada, where it can be subject to local law. We do not sell personal information or disclose it for cross-site behavioural advertising.

Public and private information

Approved property facts, approved media and required agent and brokerage attribution may be intentionally public. A buyer’s private Home Guide is available only through its protected activation, email-verification and session flow for the stated access period. Owner-tier information is filtered on the server and is not delivered to public pages. Drafts, original source packages, rejected material, internal notes, activation and invitation records and restricted property information are not intended to be public.

Retention

Buyer enquiries and showing requests are retained for up to 24 months. Home Guide and Property Concierge question and answer text is retained for 90 days, and its session security metadata for up to 12 months. Raw property and Agent Page view events are retained for 12 months. Rejected uploads are removed after 30 days; abandoned or discarded drafts after 90 days. Submitted source files are normally removed 90 days after publication, withdrawal or final rejection. Published media remains available while the presentation is active and for up to 12 months after withdrawal.

Working Agent Package information is retained during the client relationship and for up to 24 months afterward. Approved Agent Page revisions and acceptance, approval and publication evidence may be retained for seven years. Authentication records are retained according to their short session or token lifetime and related security records for up to 12 months. Transactional email delivery records are retained for 24 months. Security-breach records are retained for at least 24 months.

Deletion, backups and holds

At the end of the applicable period, Perspective Works deletes personal content, removes identifying fields or irreversibly aggregates operational statistics. Encrypted rolling backups expire after 35 days. A deletion may remain in a protected backup until that backup expires; deletion records are reapplied before restored data is returned to service. A documented legal hold, security investigation or active dispute may pause deletion only for the affected information.

Safeguards

Safeguards include protected originals, role and tenant authorization, server-side access filtering, encrypted transport, salted rather than raw IP storage, hashed access and session tokens, audit events, access revocation and controlled deletion. A buyer’s private-access email is additionally protected with versioned application-level authenticated encryption.

Your choices and requests

You may request access, correction, an understandable export or deletion of eligible personal information, withdraw optional consent where applicable, or make a complaint. Perspective Works acknowledges privacy requests promptly, verifies identity before disclosure and responds within 30 calendar days, subject to permitted extensions communicated within that period. We may retain records required for security, an active dispute, a documented hold or immutable compliance evidence. An enquiry permits a response to that enquiry; it is not consent to unrelated promotional email.

Identity verification

Signed-in agents may be asked to authenticate again. A buyer or lead may receive a single-use verification link at the email already associated with the request and be asked to confirm another known request detail. Perspective Works does not request government identification by default.

Cookies and analytics

Perspective Works uses necessary authentication cookies, browser-tab storage for Concierge session continuity, limited first-party page-view analytics and Google Analytics on public visitor pages. Analytics events exclude contact details and enquiry or Home Guide content. Perspective Works does not use Meta Pixel or cross-site behavioural advertising. Details and browser controls are available in the Cookies and analytics notice.

Contact and complaints

Email hello@perspectiveworks.ca with the subject “Privacy request.” If a concern is not resolved, you may contact the Office of the Privacy Commissioner of Canada.

Changes

We will post a new effective date when this notice changes materially and seek renewed consent where law requires it.